Jane Hunt MP asked:
To ask the Secretary of State for Health and Social Care, what steps her Department is taking to ensure that healthcare information is accessible to blind and partially-sighted people; and whether she has had recent discussions with NHS England on the effectiveness of the accessible information standard.
Maria Caulfield MP, Minister for Mental Health and Women’s Health Strategy, responded:
It is the responsibility of individual National Health Service organisations and publicly funded social care providers to comply with the Accessible Information Standard (AIS) and to meet the communication needs of patients and carers with a disability, impairment or sensory loss, including blind and partially-sighted people.
NHS England has completed a review of the AIS to help ensure that everyone’s communication needs are met in health and care provision.
The review considered the effectiveness of the current AIS, how the standard is implemented and enforced in practice, and identified recommendations for improvement. Following publication of the revised standard in due course, NHS England will continue work to support its implementation with awareness raising, communication and engagement and updated e-learning modules on the AIS to ensure NHS staff are better aware of the standard and their roles and responsibilities in implementing it. The e-learning modules are accessible to everyone working in the NHS and adult social care services
A key part of the AIS review is the strengthening of assurance of compliance with implementation of the AIS. As such, an AIS self-assessment framework has been developed to support individual providers of NHS and social care services to measure their performance against the AIS and develop targeted improvement action plans to address gaps in implementation. The self-assessment framework has also been designed to help the Care Quality Commission (CQC) to gain insight into people's experiences and whether their accessible communication needs are being met, and to better understand organisational performance for inclusion in the CQC assessment framework for provider organisations.
